REFUND AND RETURNS POLICY
Welcome to Katherine Clothing LLC (hereinafter referred to as “we” or “our company”)! We want you to be satisfied with our women’s clothing. If you are not completely satisfied with your purchase, please refer to our refund terms to learn how to request a refund or exchange.
- Refund Policy
●Return period: You can request a refund within 30 days of receiving your order. Returns beyond this period will not be accepted.
●Return conditions: All returned items must be unused, with original tags and packaging intact. We do not accept returns of items that have been worn, washed or damaged. - Return process
To request a refund, please follow the steps below: - Contact customer service: Contact our customer service team by email or phone with the order number and reason for return.
- Obtain authorization: After receiving the return authorization, please send the item and original packaging back to the specified address.
- Ship the return: Please keep the mailing receipt to ensure that the package has tracking information during transportation.
- Refund Processing
●Once we receive the returned item and confirm that it meets the refund conditions, we will process the refund within 5-7 business days. The refund will be returned to the account you used to pay.
●Shipping costs are not refundable, and the return postage is borne by the customer. - Special Circumstances
●Promotional Items: Some promotional or discounted items may not be refundable. Please check the item description at the time of purchase for specific information.
●Exchanges: If you need to exchange, please contact customer service directly and we will assist you in the corresponding exchange processing. - Contact Us
If you have any questions during the refund application process, please feel free to contact us:
●Email: katherinehamilton@katherineclothingstore.com
●Phone: 7403109558
We thank you for choosing Katherine Clothing LLC and look forward to providing you with quality products and services!